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Top Questions
FAQs DETAILS
Our stainless steel jewelry is made from high-quality 304 or 316L stainless steel, which is hypoallergenic, rust-resistant, and durable. It is safe for sensitive skin and environmentally friendly.
Yes, our stainless steel jewelry is nickel-free and lead-free, making it safe for long-term wear without causing skin irritation.
Our jewelry is tarnish resistant, waterproof and hypoallergenic. In general, it is low maintenance. To best take care of your jewelry, please follow the below recommendations:
- When the jewelry gets wet or dirty, clean it with a dry cloth and leave it to air dry
- Store jewelry separately to avoid scratching
- Avoid direct contact with chemicals (lotions, perfumes, etc)
- Jewelry Care(Link）
Yes, our jewelry is waterproof and sweat-resistant. You can even wear it while swimming in summer without worrying about fading or damage.
No, they don’t tarnish easily. We use genuine 18K gold combined with advanced in-furnace vacuum plating technology to ensure long-lasting quality. Each piece goes through multiple strict manual inspections and machine tests to guarantee top-notch durability and shine.
All of our products can be added directly to your shopping cart and purchased online. Simply add your favorite items to the cart, fill in your shipping details, complete the payment, and we will arrange fast shipping for you as soon as possible.
We accept PayPal, credit cards, and bank transfers. If you have special payment needs, please feel free to contact us via WhatsApp （+1 213 268 1937） we will help you find a suitable solution.
Our team works hard to dispatch orders as quickly as possible, so we can’t guarantee changes or cancellations once an order is placed. Please reach out to our Customer Service Team, and we’ll do our best to help you.
Yes! We are happy to accept wholesale orders and offer discounts for bulk purchases — the more you order, the bigger the discount.
Absolutely. We offer discounts for bulk purchases, and you can find basic discount information on each product page. If you plan to order over 200 pieces, please contact us directly for an exclusive quote.
Absolutely! We offer OEM and ODM services. You can provide your designs or logos, and we will produce customized stainless steel jewelry according to your requirements.
For most styles, the minimum order quantity (MOQ) is 200 pieces. For example, if you want to customize a ring in US size 7, you only need to order 200 pieces of that specific size and style.
Please fill out our contact form or reach us via WhatsApp (+1 213 268 1937). Our professional designers and sales team will assist you throughout the process.
It depends on the design, as different styles may require different techniques and processes. In general, custom production takes about 15–30 days. For more details, please consult your dedicated sales representative.
We offer worldwide shipping. No matter where you are, we will deliver your order as quickly as possible.
Generally, shipping takes about 3–7 business days.
Yes, we do offer express shipping services.
You can track your order on our Help page by entering your order number to see the latest shipping updates.
We do not offer free shipping for orders below 200 pieces. For bulk purchases over 200 pieces, we provide free shipping.
We do not accept returns without a valid reason. If there is any quality issue with your order, please contact us at (+1 213 268 1937) — we will help you resolve the issue and arrange a return or refund based on the actual situation.
If there is any quality issue, please contact us at (+1 213 268 1937) and we will handle it for you.
This depends on the actual situation. Please contact our sales team for assistance.
Once approved, refunds are usually processed within 72 hours.
–If your order has not been shipped yet, please contact us in time and we will arrange an exchange for you.
–If your order has already been shipped, we are sorry but we cannot process exchanges.
8th Floor, Building 3, Donglian U Valley Phase 2, Yiwu City, Zhejiang Province, China.
Of course! We warmly welcome all clients to visit our factory and company.
Yes, we are always looking to build partnerships with resellers and distributors. We offer full support to our partners.
We welcome you to become our partner! Please contact us via WhatsApp (+1 213 268 1937).